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Frequently Asked Questions

When do I book my tickets?

We ask that all orders be finalized at least two weeks prior to your performance, but we’re flexible! While seating and reception spaces are first come, first served, we will be happy to help you when you are ready.

How will I receive my tickets?

After payment is complete, your group tickets can either be mailed directly to you or held at the Patron Services Office for pick up. We can either hold all of the tickets under your name, your organization name, or under the names of your guests. We request that you provide a guest list 72 hours in advance of the event for orders held at Will Call.

What forms of payment do you accept?

Groups can pay for tickets by check, American Express, Master Card, Visa, or Discover through our Group Sales Manager.

Is a deposit required?

In most cases, a 20% down payment is required at the time of reservation for all groups.

What is your cancellation policy?

All payments on an order are considered a final sale; no refunds can be made available.

When is final payment due?

Payment in full is due six weeks before the first performance. Call the Group Sales Manager if you are unsure of your due date. Any orders unpaid past their due date will be cancelled. 

Do I have to pay for my group in full, or can my group members pay individually?

Group members can pay individually as long as the deposit is taken care of at the time of the group reservation. Final payment is due six weeks before the show.

Can my group members adjust my order?

Only the group leader can make adjustments. If you have someone that will be assisting you such as a co-chair, relative, or co-worker and you would like them to be able to modify your seats or make a payment, give us their name and we will add them to your account.

What if our numbers increase or decrease from our initial reservation?

We ask that you give us your best estimate for people actually attending. That being said, things happen and you can adjust the number of people in your group up until final payment is made (six weeks after reservation or two weeks before your visit - whichever comes first).

Are there tickets available for patrons with disabilities?

Seattle Rep has several options for patrons with disabilities. Please include information in your order request so we can accommodate guests accordingly. Seattle Rep proudly offers A.S.L. interpretation, Audio Description, Hearing Assistance Devices, Large Print Programs, Closed Captioning performances, Wheelchair Seating, and more upon request.

Does Seattle Rep offer free group tickets?

We don’t, but non-profit and service organizations can qualify for sliding-scale City Access tickets.

Is there an age minimum to attend a performance?

Seattle Rep recommends our performances for ages 13 and older. There may be some shows that are appropriate for children ages 6-13. We do not allow children under five. For specific information on the suitability of a performance, please visit our individual show pages.

Our organization wants to do a fundraiser. Can we work with Seattle Rep?

We would love to assist your organization! Give us a call for more details and to discuss options.

Can we bring our own drinks to our reception?

You can bring your own wine, beer, or spirits—but, in order to comply with state laws, we require you to have a Seattle Rep Front of House employee to bartend. All receptions require the presence of a MAST-certified Seattle Rep Front of House staff person. Rates for this vary based on the size and location of the event.