Groups FAQ

We ask that all orders be finalized at least two weeks prior to your performance, but we’re flexible! While seating and reception spaces are available to add to your reservation on a first come, first served basis, we will be happy to help you when you are ready. 

After payment is complete, your group tickets can either be mailed directly to you or held at the Box Office for pick up. We can either hold all of the tickets under your name or your organization name by default. If we have the capacity, we may offer to hold your tickets under individual guest names at will call. We request that you provide a guest list 72 hours in advance of the event for orders held at Will Call.  

Groups can pay for tickets by check, American Express, Master Card, Visa, or Discover through our Patron Relations and Group Sales Team. 

In most cases, a 20% non-refundable deposit is required at the time of reservation for all groups. 

All payments on an order are considered a final sale; no refunds can be make available. If you can no longer bring your group, the price of the tickets or deposit that have already been paid for can be turned into a tax deductible donation to Seattle Rep. This request must be made no later than 1 hour prior to your scheduled performance.

Payment in full is due six weeks before the performance, unless otherwise stated. Call the Patron Relations team if you are unsure of your due date. Any orders unpaid past their due date will be cancelled. 

Group members can pay individually if the deposit is taken care of at the time of the group reservation. Final payment is due two weeks before the show. 

Only the group leader can make adjustments to your reservation. If you have someone assisting you, such as a co-chair, assistant, relative, or co-worker, and you want them to be able to modify your seats or make a payment, give us their name, and we will add them to your account. 

We ask that you give us your best estimate for people actually attending. That being said, things happen and you can adjust the number of people in your group up until final payment is made (six weeks after reservation or two weeks before your visit - whichever comes first). 

Seattle Rep has several options for patrons with disabilities. Please include information in your order request so we can accommodate guests accordingly. Seattle Rep proudly offers A.S.L. interpretation, Audio Description, Hearing Assistance Devices, Large Print Programs, Closed Captioning performances, Wheelchair Seating, and more upon request. 

We don’t, but non-profit and service organizations can qualify for sliding-scale City Access tickets. 

Seattle Rep generally recommends our performances for ages 13 and older. There may be some shows that are appropriate for children ages 6-13. We do not allow children under five. For specific information on the suitability of a performance, please visit our individual show pages, or contact the box office. 

We would love to assist your organization! Give us a call for more details and to discuss options. 

You can bring your own wine, beer, or spirits—but, in order to comply with state laws, we require you to have a Seattle Rep Front of House employee to bartend and will charge a corkage fee. All receptions require the presence of a MAST-certified Seattle Rep Front of House staff person. Rates for this vary based on the size and location of the event.